Priority Services Register for vulnerable energy customers

3 October 2019

uSwitch - The Priority Services Register was recently broadened by Ofgem to help as many vulnerable energy customers as possible. Find out if it could help you with this guide from uSwitch.

What is the Priority Services Register?

The Priority Services Register (PSR) is a free and voluntary system that your supplier uses to ensure the correct support is given to its most vulnerable customers.

It is a system designed and overseen by Ofgem to better ensure that individuals with special requirements have access to additional support from their energy supplier as and when they require it.

This support varies by supplier and by an individual’s circumstances, but can include:

  • Large-format or Braille bills
  • Advanced notice of service interruption
  • Priority in a power cut
  • Quarterly meter readings
  • Yearly gas safety checks
  • Meter relocation for better access

Read on. 

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